Service in line with your needs.
PTW Service Contract GOLD


The "Total Care" Package

The "Gold" service contract provides the highest level of protection for your investment which gives you true peace of mind. Building on the "Silver" package, it includes free replacement equipment, covering all shipping costs within the EU. Reduce the risk of unplanned downtime of your PTW equipment during servicing or off-site repairs. Shipment is handled by us, freeing you up to focus on your core business.

Services include:           
  • Technical hotline support
    Unlimited access to support hotline via phone, fax and e-mail
  • Warranty extension
    Free repair and/or equipment replacement warranty
  • Software updates
    Free provision of updated versions of licensed PTW software
  • Software upgrades
    Free provision of further developed versions of licensed PTW software
  • Preventative maintenance
    Inspection and calibration of measuring instruments in recommended service intervals
  • Priority service and support
    Guaranteed, faster reaction time to support, service and repair requests
  • Loan equipment
    Fast provision of replacement equipment during off-site repairs and servicing at no extra cost
  • Logistical services
    Free shipping within the EU and full logistical and administrative support in the event of servicing
Benefits of the "GOLD" Package
  • All the advantages of the "Silver" service package
  • Maximum operational readiness of your equipment
  • Best protection against downtime in case of equipment failure - at no additional cost
  • Administrative and logistical support
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